The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their
social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides
language instruction, support finding housing and employment and a range of other services. In
addition, ICA actively engages our community to strengthen connections between immigrants and
those born in Canada. Through our work, we build a strong, diverse, and vibrant community. ICA
is a welcoming, passionate, and energetic organization that has had a positive impact in the
Greater Victoria region for nearly 50 years.
Job description
Provides settlement/resettlement integration services to immigrants and refugees. Provides one-
on-one support to individuals or family units. Plans and implements group programs for
immigrants and refugees. Assists clients in accessing other community-based resources. Focus of
position may be on particular client demographics, e.g. youth or seniors; children and youth in
schools. Engages in settlement/resettlement outreach to various areas within the Capital Regional
District. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse
abilities. Reports to the Immigrant and Settlement Services Coordinator.
Qualifications
- Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/
resettlement-related themes, family law, immigration and refugee studies, social work, intercultural
studies, child and youth care or combination of education, training, and experience.
- Direct experience with settlement/resettlement service delivery and case management.
- Keen understanding of diversity issues to work with persons from diverse cultural and ethnic
backgrounds on settlement/resettlement-related issues.
- Two years’ work experience within social services, not-for-profit and/or multicultural environment.
- Knowledge of community resources.
- Experience working with immigrants and refugees and understanding immigration issues.
- Proficiency in a settlement and/or resettlement language preferred (Arabic, Punjabi, Somalian,
Tigrinya, or Spanish).
- Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.
Key duties and responsibilities
- Provides settlement/resettlement and integration services to immigrants and refugees through
needs assessments, creation of a settlement/resettlement plan, orientation, information, referrals,
advocacy, and follow up.
- Plans, organizes, and facilitates group and one-to-one workshops and courses on topics relevant to
settlement/resettlement integration.
- Links clients with community resources and ICA programs.
- Creates low-intensity or high-intensity settlement/resettlement plans to reflect clients’ needs for
short-term or long-term interventions.
- Establishes and maintains working relationships with other service providers.
- Provides culturally sensitive problem-solving assistance to clients.
- May include client intake and as needed.
- Contributes to overall settlement/resettlement program planning, implementation, and follow-up.
- Keeps client management case note contents up to date using proper format.
- Creates awareness of anti-oppressive/social justice issues.
- Uses technology and technological systems, e.g. client management databases and participates in
training to learn new systems and stay up to date on systems requirements.
- Participates in settlement/resettlement-related training opportunities to stay current on issues
impacting ICA clients.
- Participates in regular team and organization-wide staff meetings as well as some external
meetings.
- Follows all ICA policies and administrative procedures.
Required skills and abilities
- Demonstrate specialized, advanced knowledge of settlement/resettlement processes and referral
practices.
- Identify, access, and refer appropriately to ICA programs and community services and resources.
- Understand inter-cultural family dynamics.
- Knowledge of eligibility criteria.
- Crisis intervention, trauma informed practice and cross-cultural communication skills.
- Demonstrate empathy, and strong relationship building abilities.
- Ability to work with individuals and families experiencing discrimination, racism, and culture shock.
- Understand the basics of the Canadian legal system, laws, and public policy.
- Perform language and cultural interpretation.
- Work effectively with an interpreter.
- Demonstrate the ability to design and deliver workshops, including orientation workshops.
- Manage a case load of immigrant and refugee clients.
- Demonstrate computer proficiency and effective use of technology in all aspects of the job.
- Create, maintain, and access records in a client data management system.
- Understand the objectives of settlement/resettlement services and work effectively across internal
ICA programs, including but not limited to, Settlement Workers in Schools (SWIS), Resettlement
Assistance, and Youth Services.
- Practice time and resource management techniques.
- Demonstrate effective teamwork in a diverse team setting and create and maintain professional
boundaries.
Additional information
- Some travel to community locations within Greater Victoria will be required. Occasional travel to
locations in other parts of British Columbia and/or Canada for purposes like professional
development, networking, or conferences may also be required.
- Some work outside of regular office hours, including evenings and weekends, will be required. Flex
time schedules will be made to accommodate non-regular work hours. All overtime must be
approved in advance.
- Valid BC driver’s license and access to a car is an asset.
- As a condition of hire, a current, clear criminal record check, including vulnerable populations check,
and proof of WHMIS training is required.
Submit a cover letter and current resume (in pdf. format), noting relevant qualifications,
language proficiency and experience to the Inter-Cultural Association of Greater Victoria,
Attention: HR Manager, via email to careers@icavictoria.org Ongoing posting until the position is
filled. Please quote #2021-04-22 SET-W in the subject line.
Please note: This is a unionized position subject to the terms and conditions of our Collective Agreement and of our
funding agreements with various funders. As per the Collective Agreement, internal applicants will be given consideration
with respect to filling the position prior to external candidates being hired. This position is open to applicants of all
genders. This position requires union membership. Only short-listed applicants will be contacted.